雅思Task 1——英文投诉信怎么写？

　　雅思G类写作考试分两部分内容，需要在一小时内完成。一部分是写一封150字的信函，另一部分是写一篇250字的文章。
 

　　本文将介绍一些常见的信件，并就如何处理这些信件给出建议。考试中会出现很多信件类型(寻求帮助、给出建议、求职、拒绝邀请等)，最常见的一种就是投诉信。
 

　　随着亚马逊或Yelp等在线评论网站的日益普及，投诉信的例子更加不胜枚举。

 

　　你可能认为自己对如何向别人表达不满很在行，但是，你能自信地写一封正式的投诉信函吗?希望以下内容能对你有些帮助。
 

　　首先，下面是雅思G类写作考试的题目。虽然每封信的目的可能不同，但题目基本格式是统一的：
 

　　雅思G类写作考试Task 1问题的典型形式

　　现在，让我们来看看写投诉信时要考虑的三个重要事项。
 

　　1. 想表达抱怨时应该使用的文章结构
 

　　以下是关于如何从抱怨的角度写投诉信的一些建议：
 

　　信件开头要表明写信缘由。在上面的例题中，你在寻找一个解决住宿问题的方法
 

　　接下来，回答题目中要求的所有点。注意单词的单复数形式。“Problems”是复数形式，所以你的抱怨也应该不止一个。例如，你和你的室友没有办法相处，因为她总是把房间弄乱(不能保持房间整洁干净)和嘈杂(你在睡觉的时候她音乐放很大声)。
 

　　完整回答题目中的要求。需要注意的是，信函中的段落不用太长。例如，你可以分两三段话来解释两三个问题，而不是用一段话来解释所有问题。
 

　　通过信号词可以让读者更容易理解你的意思。例如“The problem began when…”、“to make it worse . . .”、 “another issue was . . .” 等。都能明确表示你在抱怨某事。
 

　　写完三个要点之后，可以用一句话提出想让读信者做出哪些回复。你可以这么说：Thank you for your attention to this matter and I look forward to hearing from you” 、 “I look forward to resolving this issue”。
 

　　信函结尾也要保持正式语气，结尾用“Yours truly”或者 “Sincerely”都是安全的选择，哪怕跟朋友写信也是一样。
 

　　2. 保持礼貌和正式的语气
 

　　在写作之前需要尤其重视一点：人们在网上表达不满的方式，与正式信函中表达不满的方式是完全不同的。
 

　　网络评论会非常情绪化，愤怒和报复性很强。这在写作考试中是不应该出现的。

　　在网上投诉的人有时只是想羞辱服务商或发泄他们的挫折感，但雅思考试中的投诉信模块意图更大，旨在让某人帮助您解决问题。
 

　　也就是说，雅思写作的投诉信需要正式语气。这意味着你不应该使用威胁语言，因为它会曲解你写信的目的。
 

　　最好的办法是就事论事，不要拿问题来人身攻击。
 

　　保持头脑清醒，提出常见的问题，这样解决起来很简单。
 

　　想要获得更多关于如何营造正式语气的建议，请点击这里
 

　　3. 使用抱怨词汇(非挑衅性言论)
 

　　最好用“软”字来解释你的问题。不要因为你想让自己听起来可信，就大发脾气或夸大事实。
 

　　如何礼貌地说你不喜欢的东西：
 

　　表示失望：
 

　　It was expecting . . . (insert what you expected) but . . .

　　I was expecting to get along with my roommate but we are not suited to each other.

　　I was disappointed to discover that . . .

　　I was disappointed to discover that she felt it was her right to play music even though I was trying to sleep.

　　I am disappointed because . . .

　　I am disappointed because I thought I would be matched with a roommate similar to me.
 

　　不可接受：

　　It is unacceptable that . . .

　　It is unacceptable that our room is in such disorder.

　　The fact that . . . is unacceptable.

　　The fact her clothes, garbage and books cover the floor is unacceptable.

　　It is not acceptable to…

　　It is not acceptable to have to live in these conditions.
 

　　表示不悦：

　　I was displeased to see that . . .

　　I was displeased to see that she was very messy.

　　I am not pleased that . . .

　　I am not pleased that I am unable to sleep or study in the room.
 

　　如何请求他人做某事来解决问题：
 

　　如果在这部分表达的过于苛刻或粗鲁，可能会被扣分。尤其是在信件的其他部分如果你表现得很有礼貌的话。
 

　　例如，“Get me a new roommate now” 远不及“I would like to request a roommate change” 或者“Would it be possible to change rooms?”来得好。
 

　　以下是一些礼貌请求的示例：
 

　　I would like to move.

　　I would like to ask that you help me find different accommodations.

　　As a resolution to this problem, I would appreciate it if you would pair me with a different roommate.

　　I would like to request that you find me another room.

　　I would be grateful if you would move me.

　　I believe the best way to resolve these problems is to move me to another room.
 

　　下面为大家带来上面例题的参考答案。祝你好运，备考顺利。
 

　　Dear Mrs. Smith,

　　I am writing to request your assistance in solving some problems I am having with my current living conditions.

　　I am a first year college student staying in the Tall Pines residence in a double room (upper level room 234) that I share with my roommate.

　　I am sorry to say that there are issues with my roommate that make living and studying very difficult for me at this time. I am disappointed because I was expecting that I would be matched with someone similar to me but we are very different.

　　The first problem between us happened when my sleep was interrupted by loud music. My roommate likes to go to bed with her radio on but I need quiet. Although I asked her to use headphones, she said that she can’t sleep with them on so bedtime is stressful and I am not getting enough rest. This makes it hard to get up in the morning and go to class.

　　Another issue is the mess in our room. It is unacceptable that her books, clothes and garbage are everywhere. I find it very difficult to work in this chaos as I am a very neat person and the clutter, disorder and smell of old food boxes distract me from my studies. I have attempted to clean up but she has asked that I not touch her things.

　　I believe the best way to solve these problems is to move me to a single room or to set me up with another roommate. I would be grateful if you could help me sort this out soon as our midterm exams are coming up and I have had to resort to the inconvenience of studying in the common area or a classmate’s room instead of working quietly in my own.

　　Thank you for your attention to this matter. I look forward to finding a solution quickly so that I can live and study in reasonable comfort.

　　Yours truly,